FAQ

GIC Website (https://gic-coordinator.gic.state.ma.us/) will not accept login certificate
If the GIC Website (https://gic-coordinator.gic.state.ma.us) will not accept login certificate please send an email to magic.help@mass.gov requesting a new ...
Mon, 31 Dec, 2018 at 9:55 AM
Mitel MiCollab Client - Add Personal Contacts
Mitel Client - Add Personal Contacts There are two ways to add contacts to the Mitel Desktop Client - via call history or manually via the "Other c...
Fri, 4 Jan, 2019 at 11:36 AM
How to set Chrome to always run in private "incognito" mode
Follow the instructions below to force Chrome to never save cookies, history, passwords, cached/locally stored files, or form information 1. Right click...
Wed, 16 Jan, 2019 at 10:14 AM
Access Saved Voicemails - General Mailbox
If your department has a general mailbox - your phone's button may only function when there are new messages (new message blinker). To access all m...
Tue, 22 Jan, 2019 at 11:29 AM
Windows 10 Update Bug - Explorer Locked Up
If a Windows 10 Update notification locks up your computer - Please follow the instructions below  Example update notification: Instructions: ...
Fri, 25 Jan, 2019 at 9:15 AM
Libre Office - Remove warning in Excel/Spreadsheet links
At the top menu of LibreOffice or Calc Select TOOLS then OPTIONS Select SECURITY in the options list on the left Select OPTIONS at the right Uncheck &qu...
Wed, 30 Jan, 2019 at 10:31 AM
Help This Website is Blocked!
When you wind up with a blocked website, it is very helpful for us to know if there is a message about what service may be blocking the website. Please see...
Tue, 26 Feb, 2019 at 1:58 PM
HELP! My copier is printing blank pages when printing from Google Docs, Aspen, etc..
This is an issue that generally involves Google Chrome Browsers, and can also affect Chromebooks as well since they rely on Google Chrome. When printing fro...
Thu, 7 Mar, 2019 at 10:52 AM
Unable to edit calls (cards) in IMC dispatch.
Unable to edit calls (cards) in IMC dispatch.  User is able to view his calls but cannot enter a narrative on them. Seems like it might be a permissions iss...
Thu, 25 Apr, 2019 at 8:47 AM
Mitel - MiCollab Client - Access forwarded voicemails
When using the MiCollab software to access voicemails: there is a arrow to the left of the voicemail which will allow you to expand and listen to the forwar...
Mon, 3 Jun, 2019 at 11:32 AM