City FAQ
IMC - Dispatch PCs Receive Warning When Opening IMC - The following instructions removes the false positive warning when opening IMC Applications on DISPAT...
Tue, 11 Feb, 2020 at 11:28 AM
Follow below to setup forwarding to another phone such as a cell phone or another extension: 1. Log into the MiCollab Web Client https://micollab.no...
Fri, 10 Jul, 2020 at 12:02 PM
1. Unplug both the power and USB from the back of the printer 2. Wait for the blue light to turn off, remove the labels from the feeder 3. Hit the front b...
Thu, 20 Feb, 2020 at 2:21 PM
Accessing the GIS website (https://gic-coordinator.gic.state.ma.us/) requires a unique web browsers certificate. If you cannot access the GIS website - ...
Mon, 2 Mar, 2020 at 4:34 PM
Please reboot the FD IPad if it has trouble connecting to VPN. Instructions below. Option 1 Restart the iPad before attempting a reset. Push the &quo...
Mon, 30 Mar, 2020 at 4:33 PM
Bomgar: Multiple Screen - Remote computer view is small This occurs when two different screen sizes are used - such as a laptop hooked up to a larger exter...
Mon, 6 Apr, 2020 at 10:21 AM
Bomgar Instructions: 1. Click the CAD button (CTRL-ALT-DEL) at the top Bomgar toolbar, examples below: 2. Select "Change a password" ...
Wed, 17 Mar, 2021 at 11:17 AM
In IMC - if you cannot print a roster or any type of report there is probably an issue with the default printer. Please set the correct Default Windows...
Thu, 23 Apr, 2020 at 11:03 AM
In Bomgar, you are required to "End Session" or disconnect before closing the Bomgar "Beyond Trust" console (Program). Instructions bel...
Thu, 30 Apr, 2020 at 9:29 AM
In general: The Bomgar desktop application performs faster than the Bomgar website. Please follow below for download/installation instructions, remote acces...
Wed, 13 May, 2020 at 9:46 AM