City FAQ

IMC - Dispatch PCs Receive Warning When Opening IMC
IMC - Dispatch PCs Receive Warning When Opening IMC - The following instructions removes the false positive warning when opening IMC Applications on DISPAT...
Tue, 11 Feb, 2020 at 11:28 AM
Mitel - Setup Custom Forwarding Status (to cell or another ext)
Follow below to setup forwarding to another phone such as a cell phone or another extension: 1. Log into the MiCollab Web Client https://micollab.no...
Fri, 10 Jul, 2020 at 12:02 PM
IMC - Reports not printing the narratives on the correct pages
This issue is a fluke in the 3rd party reporting software used by IMC. This issue cannot be corrected at the server. IMC users can correct the issue by:...
Thu, 13 Feb, 2020 at 9:47 AM
Dymo Labelwriter 450 Turbo Troubleshooting
1. Unplug both the power and USB from the back of the printer 2. Wait for the blue light to turn off, remove the labels from the feeder 3. Hit the front b...
Thu, 20 Feb, 2020 at 2:21 PM
Cannot access GIS website (SSL Error/Certificate Expired)
Accessing the GIS website (https://gic-coordinator.gic.state.ma.us/) requires a unique web browsers certificate. If you cannot access the GIS website - ...
Mon, 2 Mar, 2020 at 4:34 PM
FD - IPad not connecting to VPN/Reboot Device
Please reboot the FD IPad if it has trouble connecting to VPN. Instructions below. Option 1 Restart the iPad before attempting a reset. Push the &quo...
Mon, 30 Mar, 2020 at 4:33 PM
Bomgar: Multiple Screen - Remote computer view is small
Bomgar: Multiple Screen - Remote computer view is small This occurs when two different screen sizes are used - such as a laptop hooked up to a larger exter...
Mon, 6 Apr, 2020 at 10:21 AM
Bomgar/LogMeIn - Change Your Bomgar/City Network Password via Remote Access
Bomgar Instructions: 1. Click the CAD button (CTRL-ALT-DEL) at the top Bomgar toolbar, examples below: 2. Select "Change a password" ...
Thu, 16 Apr, 2020 at 10:28 AM
IMC - Cannot Print Roster or Report (Reports Error Number: 482)
In IMC - if you cannot print a roster or any type of report there is probably an issue with the default printer. Please set the correct Default Windows...
Thu, 23 Apr, 2020 at 11:03 AM
Bomgar - How to exit/disconnect
In Bomgar, you are required to "End Session" or disconnect before closing the Bomgar "Beyond Trust" console (Program). Instructions bel...
Thu, 30 Apr, 2020 at 9:29 AM