City FAQ

Bomgar/LogMeIn - How to remotely reboot your office PC
IT Services recommends rebooting your office PC once a week. Bomgar Instructions: 1. Click the CAD (CTRL-ALT-DEL) button at the top Bomgar toolbar,...
Thu, 25 Jun, 2020 at 2:36 PM
Mitel - Retrieve/Recover/Undelete/ Deleted Voicemails
*** Unfortunately voicemails cannot be "undeleted" or recovered once deleted. *** The moment a voicemail is deleted it is permanently unrecove...
Thu, 9 Jul, 2020 at 10:44 AM
City Gmail - How to share your calendar with someone
Google's Instructions: On your computer, open Google Calendar (
Mon, 20 Jul, 2020 at 4:38 PM
Zoom - How to update
Look for the arrow icon on the taskbar at the lower right near the time. 1. Left click on the arrow to expand the hidden taskbar icons 2. Right click t...
Thu, 20 Aug, 2020 at 2:30 PM
ProVision - Video files play the incorrect audio track
to adjust the audio track. Click "Selected Audio" next to View mode towards the center bottom of the ProVision player.
Fri, 21 Aug, 2020 at 2:53 PM
Bomgar - File Transfer - Set Default Local Directory (Jump Client Only)
Set the default startup local computer repository - Jump Client Only - Remote RDP clients can (Right click) copy and paste to a from the Bomgar connected r...
Tue, 29 Sep, 2020 at 12:20 PM
City/DPW/Public Safety - Set my default printer (Windows 10)
City/DPW/Public Safety - Set my default printer (Windows 10) 1. Click the START MENU, select CONTROL PANEL 2. After CONTROL PANEL opens, change...
Tue, 17 Nov, 2020 at 4:24 PM
Fire HQ Training Room Display Reset Procedures
Procedures: (follow once if necessary, repeated powering off/on the system could lead to additional issues) 1. Shut off the PC 2. Shut of the system vi...
Wed, 18 Nov, 2020 at 8:53 AM
Clear Browser Cache and Cookies: Edge, Firefox, and Chrome
Please click the links below for instructions on how to clear your browser cache. You only need to clear the change for the browser you are using or having ...
Mon, 4 Jan, 2021 at 10:38 AM
HP ProBook 450 G5 - Will not power on
HP ProBook 450 G5 - Will not power on This laptop has a non-removable battery. To reset the battery: 1. Plug in the power cord 2. Hold the power butto...
Tue, 2 Feb, 2021 at 9:42 AM