FAQ

FD - IPad not connecting to VPN/Reboot Device
Please reboot the FD IPad if it has trouble connecting to VPN. Instructions below. Option 1 Restart the iPad before attempting a reset. Push the &quo...
Mon, 30 Mar, 2020 at 4:33 PM
Bomgar: Multiple Screen - Remote computer view is small
Bomgar: Multiple Screen - Remote computer view is small This occurs when two different screen sizes are used - such as a laptop hooked up to a larger exter...
Mon, 6 Apr, 2020 at 10:21 AM
Bomgar/LogMeIn - Change Your Bomgar/City Network Password via Remote Access
Bomgar Instructions: 1. Click the CAD button (CTRL-ALT-DEL) at the top Bomgar toolbar, examples below: 2. Select "Change a password" ...
Thu, 16 Apr, 2020 at 10:28 AM
IMC - Cannot Print Roster or Report (Reports Error Number: 482)
In IMC - if you cannot print a roster or any type of report there is probably an issue with the default printer. Please set the correct Default Windows...
Thu, 23 Apr, 2020 at 11:03 AM
Bomgar - How to exit/disconnect
In Bomgar, you are required to "End Session" or disconnect before closing the Bomgar "Beyond Trust" console (Program). Instructions bel...
Thu, 30 Apr, 2020 at 9:29 AM
Bomgar - Application/Website
In general: The Bomgar desktop application performs faster than the Bomgar website. Please follow below for download/installation instructions, remote acces...
Wed, 13 May, 2020 at 9:46 AM
Bomgar - How To Log In
Bomgar Remote Access General Instructions (Web Client/Desktop Client): - Please note: For the best performance we recommend installing the desktop client -...
Thu, 14 May, 2020 at 7:27 AM
Bomgar/LogMeIn - How to remotely reboot your office PC
IT Services recommends rebooting your office PC once a week. Bomgar Instructions: 1. Click the CAD (CTRL-ALT-DEL) button at the top Bomgar toolbar,...
Thu, 25 Jun, 2020 at 2:36 PM
Mitel - Retrieve/Recover/Undelete/ Deleted Voicemails
*** Unfortunately voicemails cannot be "undeleted" or recovered once deleted. *** The moment a voicemail is deleted it is permanently unrecove...
Thu, 9 Jul, 2020 at 10:44 AM
City Gmail - How to share your calendar with someone
Google's Instructions: https://support.google.com/calendar/answer/37082?hl=en On your computer, open Google Calendar (https://calendar.google....
Mon, 20 Jul, 2020 at 4:38 PM