Bomgar Instructions:


1. Click the CAD button (CTRL-ALT-DEL) at the top Bomgar toolbar, examples below:



2. Select "Change a password"

- please note when creating a new password your "old" password is your current password

- if you were issued a temporary password use that in the "old" password field


3. Once your password is changed, hit the CAD button again, select "Lock"

4. Disconnect from your office PC, close Bomgar. Wait about 30 seconds. Log back into Bomgar and your PC with the new network password. Do not use the old password.


If you cannot log into Bomgar or your office PC after the password is changed please open a ticket: support@northamptonma.gov


LogMeIn Instructions (Public Safety Computers):


1. Click the CAD button (CTRL-ALT-DEL) at the top LogMeIn toolbar



2. Select "Change a password"

- please note when creating a new password your "old" password is your current password

- if you were issued a temporary password use that in the "old" password field


3. Once your password is changed, hit the CAD button again, select "Lock"

4. Hit the CAD button, log back into your PC with the new network password. Do not use the old password.


If you cannot log into your office PC after the password is changed please open a ticket: 

support-ps@northamptonma.gov