City FAQ

Bomgar - Application/Website
In general: The Bomgar desktop application performs faster than the Bomgar website. Please follow below for download/installation instructions, remote acces...
Wed, 13 May, 2020 at 9:46 AM
Bomgar - How To Log In
Bomgar Remote Access General Instructions (Web Client/Desktop Client): - Please note: For the best performance we recommend installing the desktop client -...
Thu, 14 May, 2020 at 7:27 AM
Bomgar/LogMeIn - How to remotely reboot your office PC
IT Services recommends rebooting your office PC once a week. Bomgar Instructions: 1. Click the CAD (CTRL-ALT-DEL) button at the top Bomgar toolbar,...
Thu, 25 Jun, 2020 at 2:36 PM
Mitel - Retrieve/Recover/Undelete/ Deleted Voicemails
*** Unfortunately voicemails cannot be "undeleted" or recovered once deleted. *** The moment a voicemail is deleted it is permanently unrecove...
Thu, 9 Jul, 2020 at 10:44 AM
City Gmail - How to share your calendar with someone
Google's Instructions: https://support.google.com/calendar/answer/37082?hl=en On your computer, open Google Calendar (https://calendar.google....
Mon, 20 Jul, 2020 at 4:38 PM
Zoom - How to update
Look for the arrow icon on the taskbar at the lower right near the time. 1. Left click on the arrow to expand the hidden taskbar icons 2. Right click t...
Thu, 20 Aug, 2020 at 2:30 PM
ProVision - Video files play the incorrect audio track
to adjust the audio track. Click "Selected Audio" next to View mode towards the center bottom of the ProVision player.
Fri, 21 Aug, 2020 at 2:53 PM
Bomgar - File Transfer - Set Default Local Directory (Jump Client Only)
Set the default startup local computer repository - Jump Client Only - Remote RDP clients can (Right click) copy and paste to a from the Bomgar connected r...
Tue, 29 Sep, 2020 at 12:20 PM
City/DPW/Public Safety - Set my default printer (Windows 10)
City/DPW/Public Safety - Set my default printer (Windows 10) 1. Click the START MENU, select CONTROL PANEL 2. After CONTROL PANEL opens, change...
Tue, 17 Nov, 2020 at 4:24 PM
Fire HQ Training Room Display Reset Procedures
Procedures: (follow once if necessary, repeated powering off/on the system could lead to additional issues) 1. Shut off the PC 2. Shut of the system vi...
Wed, 18 Nov, 2020 at 8:53 AM